Engage Mail

Students/Faculty > Communication > Engage Mail

Students and instructors can communicate directly with each other using Engage Mail. This is a messaging system within Engage that includes features that are similar to those found in email clients.

This document demonstrates how to access Engage Mail, browse folders and messages, compose messages, manage labels, and search for messages.

Navigation

  1. To access Engage Mail, click the mail icon in the global menu at the top of the page. Note that the number to the right of "Mail" indicates the number of unread messages in your Inbox.

    The Mail menu contains the following selections:

    1. Inbox: A folder that lists received messages.

    2. Starred: A folder that lists messages that the user has designated with a star.

    3. Drafts: A folder that lists messages that the user has authored, but not sent.

    4. Sent: A folder that lists the user's sent messages.

    5. Trash: A folder that lists messages the user has deleted.

    6. Preferences: As shown by the gear icon, the Preferences page is a page that lists a few configurable options for Engage Mail.

    7. Compose: A page which allows you to compose a message.

    8. Course Mailboxes: Indicated by course name, Course Mailboxes are folders that lists messages filtered for a particular course. These are listed in the same order as your courses appear in the Dashboard.

    Expanded Mail menu
  2. All folders of Engage Mail share a user interface that includes the below functions. For example, the Inbox is pictured below.

    1. Filter by Course: If the user selects a course from this dropdown, then only messages associated with the selected course are displayed. Additionally, if the user selects a course from this dropdown before clicking the Compose button, then the list of possible recipients is filtered to only those users enrolled in the selected course.

    2. Compose: Clicking this button allows the user to compose a new message.

    3. Selection Tool: Clicking this icon allows the user to quickly select several messages at once. For example, clicking "Unread" in this menu will select all unread messages in the current folder.

    4. Labels: Clicking this button opens a menu that allows the user to apply a label to the selected messages.

    5. Delete: Clicking this button moves the selected messages to the Trash folder.

    6. More: Miscellaneous options are listed in the More menu. For example, clicking "Mark as read" will identify any selected unread messages as read. Clicking "Mark as starred" identifies any selected message with a star icon.

    7. Search: Clicking this button opens a window containing a text field that allows the user to quickly search for messages containing a specific string.

    8. Page Navigation: These arrow icons allow navigation through multiple pages of messages.

    9. Messages: This section lists each message as a row. A checkbox allows the user to select specific messages so that the buttons of the user interface can be used. A star icon allows the user to flag a message as favorite.

    10. Display Messages: This allows the user to specify how many messages should be listed per page.

    View of an Inbox folder
  3. If you click a message that is listed in a folder, you will see the following:

    1. Back: Clicking this button returns the user to the folder they were browsing.

    2. Star: The star icon indicates whether the user has identified the message as a favorite.

    3. Sender: The Engage user who sent the message.

    4. Recipient: The Engage user(s) who received the message.

    5. Send Date: The date when the message was sent.

    6. Message Content: The message text and any included attachments.

    7. Reply and Reply All: Clicking the Reply button loads the Compose page so that the user can author a reply to the message sender. The Reply All button can be used to send a reply to all users that the sender specified in their message.

    8. Forward: Clicking the Forward button loads the Compose page with the message content so that it can be forwarded to another user.

    View of a message from Moe Student to Lisa Student

Composing Engage Mail

  1. Click the Compose button in any folder.

    Note: If you are contacting someone in one of your courses, use the Filter by Course dropdown before clicking Compose. This limits the list of eligible recipients to only those users enrolled in the selected course.

    Compose button highlighted in the Inbox folder
  2. The Compose page loads. Click the Add Recipients button.

    Add Recipients button highlighted on the Compose page
  3. The Add Recipients window opens. Search for the intended recipient and click the To button next to their name. Then, click Apply.

    To and Apply buttons highlighted on the Add Recipients window
  4. The Compose page reloads with your selected recipient(s). Create a Subject and author your Message.

    Subject and Message fields highlighted on the Compose page
  5. You can optionally include Attachments by dragging and dropping files in the area below the Message field.

    Attachments field highlighted on the Compose page
  6. Click the Send button to send your message.

    Alternatively, you can click the Save Draft button to save your message in the Drafts folder without sending it, or the Discard button to delete your draft entirely.

    Send, Save Draft, and Discard buttons located at the bottom of the Compose page
  7. You can verify that your message was sent by visiting your Sent folder.

    View of the Sent folder

Managing Labels

  1. To create a new label, select a message, click the Labels button, and select New Label.

    New Label selection under the Labels menu of the Inbox is highlighted
  2. The New Label window opens. Create a name for the label, select a color, and click the Submit button.

    In this example, the user creates a blue label that she will use to tag any messages that are associated with group projects.

    New Label dialog in which the user has created a label named Group Work and assigned it the color blue
  3. The label is applied to the selected message and is a helpful visual indicator of its content.

    View of the Inbox now shows that a message has been given the blue Group Work label
  4. If you ever need to apply an existing label to a message, select the message, select the label, and click Apply.

    The same process can be used to remove a label from a message.

    In the Inbox folder, the Group Work label is selected under the Labels menu and the user clicks the Apply button
  5. You can edit or delete an existing label by first navigating to a message that has the label assigned to it.

    View of the Inbox with a message that has been given the blue Group Work label highlighted
  6. From the message page, click the label that appears next to the message subject.

    Group Work label is highlighted on the message page
  7. The More button on this page allows you to edit or delete the label.

    Edit Label and Remove Label selections found in the More menu of the Group Work folder

Searching for Messages

  1. Clicking the Search button opens a small window that allows you to quickly search for a message stored in the current folder.

    Type a string you wish to search for in the text field and click Search.

    Note: This search feature is specific to the current folder. For example, if you are in the Inbox, searching will not return messages that are stored in Drafts.

    New window with text entry field that appears when clicking Search
  2. You can optionally apply search filters by clicking Advanced Search:

    1. From: Typing a user's name in this field filters the search results so that only messages sent by the specified user are returned.

    2. To: Typing a user's name in this field filters the search results so that only messages that were received by the specified user are returned.

    3. Unread Only: Filters the search results so that only unread messages are returned.

    4. Has Attachment: Filters the search results so that only messages that have attachments are returned.

    5. Date (up to the day): Typing a date in this text entry field or selecting a day on the calendar filters the search results so that only messages that were sent by the specified day are returned.

    Filters listed under Advanced Search
  3. If you ever need to clear search results and return to the normal view of the folder, click the Cancel button.

    Cancel button highlighted in the Search menu

Preferences

  1. To change options that are specific to how Engage Mail behaves, click Preferences from the Mail menu.

    Preferences selection highlighted in the Mail dropdown in the Engage global navigation menu
  2. Engage has the ability to send email notifications to the email address listed in your user profile whenever you receive an Engage Mail message. The settings that determine whether those emails are sent are found in your messaging preferences. Refer to Editing Your Preferences for more information.

    However, the checkboxes located on the Preferences page inside of Engage Mail can modify the effects of those notification emails.

    1. Mark as read: By default, the number of unread Engage Mail messages that appears in the global navigation menu does not change when you receive an email notification. Enabling this checkbox causes any Engage Mail message that is sent to you in a notification email to be considered "read," and the counter in the global navigation menu will update accordingly.

    Note: Users cannot reply to a notification email in order to send an Engage Mail message. Users must log into Engage and compose an Engage Mail message using the steps outlined in this document.

    Mark as Read checkbox on the Preferences page of Engage Mail
  3. Click the Save Changes button after making the desired changes to these settings.

    Save Changes button